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Shipping:
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Shipping Methods and Delivery Times
Costs and policies
Promotional shipping
Tracking a parcel
Our returns policy
Shipping Methods and Delivery Times
South African Deliveries
We use three shipping methods, one of which you must choose when placing your order:
- Shipping to one of our physical stores (Free of charge)
- Shipping to a street address, such as your home or office (via ConvergEX)
- Shipping to a PO Box (via Speed Services) (Only available in South Africa)
Local titles take approximately 7 to 14 days to obtain, whilst imported titles take approximately 14 to 21 days to obtain. The times given above for obtaining books are an approximation; please do not confuse this with the delivery times below. Please see our Availability page for more information.
Once we have obtained the books from our distributors, Street address and PO Box shipping is a 24-hour service to major centres, and a 48-hour service elsewhere in SA. Deliveries to stores take approx. 2-5 working days depending on where you are situated, don't forget, this is a FREE service!
Please note: Street address deliveries are only available during normal office hours, Monday to Friday. Shipping to one of our stores will take longer than PO Box or Street Address deliveries.
International deliveries
For international customers we use ConvergEX. Depending on where in the world you are, this service will take between 3 and 7 working days from despatch of your order (after we have obtained your books from the distributors). When we despatch your parcel, we send you an e-mail to notify you of this fact. In that e-mail will be a tracking number. Please see our Availability page for more information.
Costs and policies
Costs for Store shipping: Deliveries to one of our physical stores in South Africa is a FREE service!
Free Delivery: Any order placed over R400 in value will automatically qualify for free shipping, that includes door to door and post office box deliveries. Please note - this does not apply to international deliveries.
Costs for Door to Door shipping: Shipping items to a street address (method 1) has a fixed cost per shipment. The cost for this method is always R30.00, regardless of the number of items shipped. Please note that this is a charge per shipment, not per order. If you choose to have your books shipped separately, you will be charged R30.00 each time we send a book to you.
Costs for PO Box shipping: Shipping items to a PO Box (method 2) has a fixed cost per shipment. The cost for this method is always R45.00, regardless of the number of items shipped. Please note that this is a charge per shipment, not per order. If you choose to have your books shipped separately, you will be charged R45.00 each time we send a book to you.
Please note: that this option is not available for delivery addresses outside South Africa. If you want your parcel delivered to an international address, you must select International shipping.
International shipping
Costs for International shipping:At present we charge R140.00 for the first book in a shipment, and R60.00 for each subsequent book in the same shipment.
Promotional shipping
This means an item has been selected for a promotional offer, which means FREE shipping. That's right. There is no shipping charge when purchasing this title.
PLUS, it doesn't matter how many books you order, if this book is among them, your entire order will be shipped to you at no charge. (This offer only applies to orders shipped inside South Africa. If you have any queries about this promotion, please email info@exclusivebooks.co.za for further details).
Free shipping on your entire order is applicable only when all the items on the order are shipped together. If you choose to have the books shipped separately, you will only receive free shipping on the promotional item.
(Our standard shipping costs remain in place for all orders that do not contain a promotional shipping title.)
Tracking a parcel
To track an order please use the Track Your Order link contained in the shopping cart area in the right hand navigation pane, you will be required to login.
When we despatch your parcel, we send you an e-mail to notify you of this fact. In that e-mail is a tracking number.
If you are expecting a delivery to your door, you may visit the ConvergEX website with that tracking number and locate the parcel.
If you are expecting a delivery to your PO Box, you may visit the Speed Services website with that tracking number and locate the parcel.
If you are expecting a store delivery, you may contact us directly with that tracking number and we will locate the parcel for you.
If you no longer have your tracking number, or if you have any other queries, please e-mail our orders department at orders@exclusivebooks.co.za or call +27 11 797 3888 with the details, and we will follow it up for you. Please remember to quote your order number.
Our returns policy
What can I return?
How do I do it?
I received a gift I didn't want
When and how do you refund my money?
I have a problem you didn't cover
What can I return?
Any book bought from us can be returned for any reason whatsoever, as long as you follow the two simple guidelines:
- You must return the book within 30 days of receiving it
- The book must be in the original conditio
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Please note that we will accept returns on books bought from Exclusive Books.Com only. Books bought in one of our physical stores cannot be returned to us. If you would like to get in touch with the store where you bought the book, please visit our Store Directory.
How do I do it?
Make sure you still have the packing slip/invoice that was shipped with your original parcel. Put this packing slip or a copy into the book and seal the book securely in a new parcel. It is preferred if you include a brief note for our information, but it is not required.
Now post the book to:
Returns
Exclusive Books.Com
PO Box 605
Rivonia
2128
If you do not have the original packing slip/invoice, please include your order number. Failing even that, try to include in your note as much detail as possible so that we can more easily find your information and reverse the charges on your card.
Please note - The cost of shipping the parcel back to us will be at your expense.
I received a gift I didn't want
Unfortunately, at this time, you will have to inform the person who gave you the gift that you do not want it and would prefer to have it returned.
In future, we will have a gift certificate or electronic voucher mechanism in place which you will be able to make use of in cases like these.
When and how do you refund my money?
We will refund your money as soon as we have received your return and verified that everything is in order. The money will be credited to your credit card and you will be notified of this either by telephone or by e-mail.
If there is any problem with your return, we will contact you and let you know.
We will refund the full price paid for the book, excluding the cost of shipping. We will only refund the cost of shipping if the book we sent you is not the book you ordered.
I have a problem you didn't cover
If there is something you need to know that isn't covered on this page, you can contact us using the details below:
E-Mail: - info@exclusivebooks.co.za
Phone: - +27 11 797 3888
Fax: - +27 11 807 1063
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